FAQ

General Questions

What is Kuji all about?


Kuji (くじ) means lucky draw! If you had walked along the streets of Akihabara in Japan you will notice several anime related shops holding such events. They are mostly anime themed! It is a sure-win event where you just pay the price of one ticket and see what merchandise you won!




What does this website do?


It provides a platform for you to purchase your tickets. Once order is confirmed with payment, we will open your tickets live on Facebook!




Do I need an account to place orders?


Please note that it is compulsory to create an account before you can play.




How many tickets can I purchase for a Kuji?


There is no limit on how many tickets you can purchase.




How is the game being played?


It's simple! 1. You purchase the kuji you wish to play. 2. Make payment. No payment we will not be able to open your tickets during Live event. 3. Take note of your order number. 4. Stay tuned to our Live event at our facebook. https://www.facebook.com/ToyCoin/ 5. We will flash your order number during our Live event, draw your tickets and open them. 6. You need not be present during our Live event. You can always watch at our page at your own leisure.




Can I get a refund/exchange for unused points/tickets I bought?


Please note that we strictly do not perform refunds or exchange of Kuji tickets, regardless of ANY reasons provided, due to the nature of the game. We seek your understanding in this matter.





Payment Questions

Can we buy Kuji tickets before Live?


Yes, you are encouraged to order tickets before the Live event as it helps us with our work flow! All tickets are available to purchase as long as there is stock available. For kujis that have not arrived yet, we will notify you when the kuji is here and when we will be opening your tickets.




Can we still order tickets when the Kuji commerce?


Yes, you can head to the website during Live event to purchase. Please order the tickets during Live event and proceed to make payment.




What are the payment methods accepted?


For customers residing in Singapore, we accept PayLah!, PayNow as well Bank Transfers. (Bank Transfers only before the start of the Live.)

We accept credit card for customers residing outside of Singapore




How to I pay by Bank Transfer?


Please transfer the funds to 199-04923-2 POSB Savings and email us at enquiry@toycoin.com.sg immediately with evidence. We will verify payment within 48 hours. Option only available when Live has not started. If you have transfered when we are Live, we will open your tickets during the next Live event.




How do I pay by PayLah!, PayNow, PayAnyone?


Scan the QR Code provided below to make payment. QR Code works for all 3 payment platforms





Delivery and Shipping Questions

How do we arrange for our items to be shipped? [SINGAPORE AND OVERSEAS]


Kindly email us, or PM us on Facebook. The key is to stay in communication with us so we can understand your needs better. Please note we do not automatically ship your items out as most players accumulate enough until they are ready to receive their items. You will have to let us know when you want us to ship the items.




What about shipping outside of Singapore? [OVERSEAS]


We prioritise shipping cheaply instead of shipping safely, please let us know in advance if you wish us to pack safely instead. Please note that you are advised to visit https://www.singpost.com/ for shipping rates. We are unable to provide the exact shipping rates until we pack the items. We do not automatically contact you after Live to ask you to make arrangement for shippines. Please contact us when you are ready to receive your items.




What are the methods of shipping? [SINGAPORE]


- Park N Parcel - $2.80 to various locations (https://www.parknparcel.com.sg/img/Locations.jpg) - Normal Mail - Starts from $0.90 - SmartPac Postage (Registered Mail) - $3.80 - Courier - starts from $4.50. - MRT Startion Meetup - Subjected to schedule availabilities




I want to know more about Park N Parcel [SINGAPORE]


- $2.50 to the nearest mall of your convenience. - Locations available here: https://delivery.parknparcel.com/collection-points - We are not liable for any damages using this method. - Max weight is 8kg and cumulative dimension of not more than 100cm (Length + Width + Height) per parcel.




I want to know more about Normal Mail [SINGAPORE]


- Additional $0.90 - $1.70. - No tracking available. - We are not liable for any damages during postage. - Recommended for unimportant items such as files, rubber straps or items that are not easily breakable.




I want to know more about Smart Pac [SINGAPORE]


- Additional $3.80. - Tracking is available. - We are not liable for any damages during postage. - Recommended for unimportant items such as files, rubber straps or items that are not easily breakable.




I want to know more about Courier [SINGAPORE]


- Starts from $4.50, you'll be charged according yo weight. - Courier will text you when on the way.




I want to know more about MRT Station Meetup [SINGAPORE]


- Kindly email or PM us on Facebook to book the delivery date, time and station at your convenience - Please note requests is subjected to availibility. - You may need to suggest alternative day and time to be efficient in our schedule. - You are advised to be early and on time. - Failure to turn up within 20 minutes after the scheduled timing may result to have your items forfieted or couriered over.





© 2018 by Toy Coin.