SHIPPING POLICY

We allow consolidation of orders. To consolidate, please purchase tickets for the next event and let us know in your note that you wish to combine with your previous orders. If there are no Kuji available to play, you are not allowed to consolidate. 

Kindly contact us via Facebook to arrange shipment/delivery for your items. 

If any player is found to make no attempt to arrange shipment/delivery for the won items, we reserve the right to give items away. 

We are not liable for any damages during postage using third party couriers.

Residents in Singapore:

- Self Collection -

 

FREE

Address: Blk 273B Punggol Place Singapore 822273

- Park N Parcel- 

- Additional $2.50

- Items will be sent to one of the locations chosen here

- You will be notified via SMS when the item arrives and ready for collection. 

- Items will be there for 5 days.  

- NORMAL MAIL POSTAGE -

- Additional $0.90 - $1.70
- Depending on the item you won, might not be eligible for normal mail. 

- SmartPac Postage (Registered Mail) -

- Additional $3.80
- Depending on the item you won, might not be eligible for normal mail. 

- Courier - 

- Please check with us the additional fees for courier door step service. 

- MRT STATION MEETUP -

- We hope that you can understand we may need to suggest alternative day and time to be efficient in our schedule. 
- You are advised to be early and on time. 

Residents Overseas:

- We prioritise shipping cheaply instead of shipping safely, please let us know in advance if you wish us to pack safely instead.

- We help you to open your items and repack them to cut the volumetric dimensions to save money, please let us know. 

- We uses International Airmail to post your items. If dimensions of your parcel is too big, We will have to use Singapore Speedpost Service.

- Please note that you are advised to visit https://www.singpost.com/ for shipping rates. We are unable to provide the exact shipping rates until we pack the items.

- We will invoice you the shipping fees separately, after the Live.

RETURN & EXCHANGE POLICY

All sales are final and returns are not accepted.

However, there are some cases in which local postal services may return your parcel to us because of it being unclaimed, failure to pay import fees, etc. If that happens, we will contact you to arrange reshipment. In case a reshipment fee is required, our shop will not be able to cover it, therefore we will require that the customer pay for it. Please note that items will be re-shipped in the same condition as they are returned to our store. Postage fees for initial delivery are non-refundable.

© 2018 by Toy Coin.