CUSTOMER CARE

Items purchased are not refundable due to the nature of the game. 

Items are checked, packed, and delivered personally by our staffs to ensure that you receive the items in good condition. If there is any chance that you are not satisfied by the item's functionality, you may contact us to help you out. 

We do not do any exchange of items due to package defects as the packaging sole purpose is to protect the item. If upon receiving your item you find it extremely unsatisfactory, please tell our dispatchers on the spot and reject the item. We will try to cater exchanges provided there are stocks available for exchange. (This does not apply to overseas customers, where the items had to be sent over by external courier companies) 

PRIVACY & SAFETY

We care and we want you to feel happy after shopping with us but our staff safety and privacy is also important to us. 

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

© 2018 by Toy Coin.